Faqs
Is the cost for all the services predefined?
No, the cost of all the services depends upon your needs and requirements. The basic cleaning plans might cover various services under one cleaning service. However, the cost would be determined by measuring various aspects such as the area where cleaning is required, the size of the area, the number of things required to be cleaned, etc. Services that are not included in the plan may be charged extra.
Is it possible to get a customised cleaning service?
Yes, we offer customisable services to our customers. We understand that everyone might have different needs and requirements. Hence, we offer bespoke cleaning services.
Can the cleaners clean on weekends?
Yes, we are available 7 days a week. Hence, whether it is a weekday or weekend, you can get our services any day. We have got all your cleaning requirements covered throughout the week.
What cleaning products do you use?
Xcellent Cleaning uses the best high-quality products for cleaning. The whole process of cleaning is done by using the products that are specifically made for that purpose. Each product is specified for a particular use to deliver the best results. The amount of product being used varies on the requirement during cleaning. However, in order to prevent any damage caused by excessive use of chemicals, we only use safe products.
Do we clean fragile and expensive materials?
The cleaners at Xcellent Cleaning are, without any doubt, the most professional cleaners. They have been trained on what types of material require what type of cleaning. We understand that every material is built differently and requires a specific kind of handling and cleaning. While some can be cleaned without much effort, others need extra attention and care. Therefore, our skilled and expert cleaners handle all your valuables with care, paying attention to every detail and leaving no trace of dust behind.
Are the cleaning supplies safe?
We at Xcellent Cleaning understand the significance of using safe materials. Harsh chemicals can affect the texture and colour of the fabric. Also, it is not safe to use harsh chemical-based cleaners, especially if you are pregnant and have children at home. Thus, we use cleaning materials and supplies that are safe for children as well as for animals.
Do you offer outdoor cleaning?
Yes, Xcellent Cleaning offers many services, one of which also includes outdoor cleaning. Whether it is balconies, galleries, patios, or windows, we clean them all and give them a brand-new look.
How do you handle different materials such as wood, marble and granite?
Xcellent Cleaning is experienced in the industry and understands the know-how of cleaning. Our team is skilled and has knowledge regarding which cleaners should be used for which type of materials. For wood-based furniture, we use cleaners that are wood-specific, and for marble and granite, we use cleaners that are pH-neutral to prevent them from any kind of damage.
Does the cleaning team reach exactly on time?
Yes, we understand the importance of time and respect your time as well. Thus, we can ensure punctuality and discipline. Our team will reach the area at the given time and also complete the job as per the agreed time.
Why should I hire professional cleaners?
Hiring professional cleaners is beneficial as they are experienced in their work. They have different products and methods suitable for various types of furniture. Furthermore, they use the latest cleaning equipment and supplies that are safe for animals and children. Besides this, you can also get professional help in case you are busy and are unable to take the time to clean the whole place. Thus, hiring professional cleaners such as Xcellent Cleaning is beneficial as they render spotless cleaning services.